Terms of Service
Version 1.1, 17 September 2026 (adds records as evidence, certificates, court orders and the fee waiver).
1. Who these terms are between
These terms are an agreement between TownConnect (Pty) Ltd ("we", "us") and you, the person who creates an account on Standpoint Family ("you").
Registration number: 2026/106250/07. Registered address: 442 Davidson Street, Vaalwater, Limpopo, 0530.
By creating an account you agree to these terms. If you do not agree, do not create an account.
2. What Standpoint Family is
Standpoint Family is a private online record for one family law matter. It keeps information about your children, money, contact arrangements, documents and the messages between parents, and it can answer questions about what that record contains.
Standpoint Family keeps and reads a record. It is not a law firm, it does not give legal advice, and nothing it shows you is a legal opinion. It cannot tell you what to claim, what to do, or how a court will decide. For those questions, speak to an attorney. See Not legal advice.
A document produced by Standpoint Family (for example a court pack or an arrears statement) is a compilation of what you and the other people on the case entered. Whether and how it may be used in any proceeding is a matter for you and your attorney.
3. Your account
- You sign in with your email address and a one-time code. There is no password. Keep access to your email account secure, because anyone who can read your email can sign in as you.
- Give accurate information and keep it current.
- You are responsible for what is done under your account.
- If you think someone else has signed in as you, use "Sign out everywhere" and tell us.
4. People on a case
- The person who creates a case is its owner. On a plan that allows it, the owner may invite the other parent and an attorney.
- Items marked Shared are visible to everyone on the case. Items marked Only me are visible to you alone. Private incident notes are always private.
- An attorney invited to a case can read and download shared items only. An attorney cannot change anything and never sees private items.
- Messages sent in the co-parent thread cannot be edited or deleted by anyone, including us, except as required by law.
5. Plans and prices
| Plan | Who | Monthly price |
|---|---|---|
| Silver | One parent | R99 |
| Gold | Both parents, one price per case | R300 |
| Platinum | Both parents, attorney access and court documents | R500 |
| Court Pack (once-off, Silver or Gold) | Attorney access and court documents for 30 days | R500 |
TownConnect (Pty) Ltd is not currently registered for VAT, so no VAT is added at checkout. If that changes we will say so here and on the pricing page before it applies to you.
6. Payment
- Subscriptions are paid monthly in advance through PayFast. We do not receive or store your full card details.
- A case cannot be opened until PayFast confirms the first payment. If a payment fails or is cancelled, the case stays closed.
- Your bank statement will show TownConnect.
- If a later payment fails we may suspend access after the paid period ends.
- Fee waiver for protection orders. If you hold a protection order under the Domestic Violence Act or the Protection from Harassment Act, you may ask for a fee waiver when you set up your case. We will ask for the case number, the court and a copy of the order. We decide the waiver ourselves and may decline it. While a waiver is being decided, and while it stands, your case runs on the Silver tier at no charge. A waiver covers one case per person and lasts for twelve months, after which we may ask you to confirm the order is still in force. If we decline a waiver you have 14 days to pay before the case becomes read only. Nothing is deleted. A waiver obtained by a false claim ends at once and we may close the account.
7. Cancellation, deletion and your data
- You may cancel at any time. Access continues until the end of the period already paid.
- You can export everything at any time: your documents, the record as data, and a readable PDF.
- The case owner can delete the case. Deletion can be undone for 14 days. After that the case and its documents are permanently removed.
- If you cancel and do not set a retention period, we keep your case read only for twelve months from the date of cancellation. During that time you can sign in, read and export it. We remind you by email 30 days and 7 days before it is deleted. After that the case and every file in it are permanently deleted and cannot be recovered. You can set a longer period, up to ten years, or delete the case yourself at any time under this clause.
- Standpoint Family is not an archive you are legally required to keep. Export anything you need before you delete or cancel.
8. The record as evidence
Entries are kept and cannot be edited. Once saved, messages, delivery and read receipts, documents, expenses, maintenance payments, contact events, requests, private incident notes and the history of changes cannot be edited or deleted by you, by anyone else on the case, or by us acting through the app. To correct an entry you add a correction. To remove an entry from view you withdraw it. The earlier version stays in the record. Entries leave the record only when the whole case is deleted under clause 7.
Certificate of record. A parent or attorney on a Platinum case, or on a case with an active Court Pack, may ask us for a certificate of record for a court pack. If we issue one, a director or other officer of TownConnect (Pty) Ltd signs it. It states how the record was made, stored and kept, and whether the system's integrity check found it intact. The fee is the one shown in the app at the time of the request. We may decline a request, including where the integrity check has failed.
What a certificate does not do. A certificate describes the system. It does not confirm that anything a person typed or uploaded is true. It is not legal advice. It does not include attending court or giving oral evidence. If a court requires a person from TownConnect (Pty) Ltd to attend, we may charge a reasonable fee for the time involved.
Subpoenas and court orders. We will comply with a lawful subpoena, court order or other legal obligation to produce records. Unless the law or the order prohibits it, we will tell the account holder before we produce them. We may charge the person or body asking for the records a reasonable fee for the work involved.
9. The Record and other AI features
- Standpoint Family uses AI to read documents you upload, to summarise your record, to answer questions about it, and to suggest a calmer wording for a message before you send it.
- AI output may be wrong. It may misread a document, a date or an amount. Where it matters, the app asks you to confirm, and the record relies on your confirmation.
- The Record answers only from your case record, shows the entries it used, and refuses questions that ask for advice.
- A suggested calmer message is only a suggestion. You choose what to send.
10. Acceptable use
You may not use Standpoint Family to break the law, to harass or threaten anyone, to store information you have no right to hold, to try to reach another case's information, or to interfere with the service. We may suspend an account we reasonably believe is misused.
11. Safety
If you are in danger, contact the police (10111) or the GBV Command Centre (0800 428 428). Standpoint Family is not an emergency service. Survivor mode can hide your address and stop the other parent messaging you, but it is not a protection order.
12. Availability
We aim to keep the service available but do not promise it will be uninterrupted. It runs on third-party infrastructure.
13. Limitation of liability
Nothing here limits liability that cannot lawfully be limited. Subject to that, we are not liable for the outcome of any legal matter, for any decision you make based on the record, or for indirect loss. Our total liability in any twelve months is limited to the fees you paid us in that period.
These terms do not affect your rights under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.
Cooling off. You may cancel a subscription within seven days of first paying for it and receive a full refund, without giving a reason, as section 44 of the Electronic Communications and Transactions Act provides. Because the service starts as soon as you pay, you agree that we begin providing it immediately. A once-off Court Pack is delivered when the pack is generated; once you have generated it, the seven-day right no longer applies to that purchase.
14. Changes
We may change these terms or prices on 30 days' notice by email. If you do not accept a change, you may cancel.
15. Governing law
The law of the Republic of South Africa applies. The South African courts have jurisdiction.
16. Contact
Standpoint Family is operated by TownConnect (Pty) Ltd, 442 Davidson Street, Vaalwater, Limpopo, 0530. Email: info@intelligencefoundry.co.za or hello@townconnect.co.za.